Master Terms & Conditions

Gigzilla operates as a B2B matching and event infrastructure platform. By signing up or interacting with our services, you acknowledge that Gigzilla is not an booking agency, broker, employer, or talent agent.

We provide the software marketplace infrastructure (including availability calendars, automated matches, profile reviews, location filtering, and billing automation) to facilitate independent agreements. We bear no joint employer liabilities and do not direct performance parameters.

When a Venue/Planner triggers a booking match and an Artist accepts, the platform automatically drafts and executes a legally binding direct contract between the Venue/Planner and the Artist.

This contract includes performance duration, technical rider compliance, typical fee details, location parameters, and the cancellation policy tier selected by the parties. Gigzilla is not a signatory or party to these direct agreements and declines all contract breach liabilities.

Payments. Where members agree to pay through Gigzilla, payments are processed by Stripe under the Stripe Connect Express model. The booker pays the performer directly: funds are received into the performer's own Stripe account. Gigzilla does not hold, control or handle member funds at any point. We facilitate and oversee the booking and the agreed payment terms; the payment itself is a transaction between the buyer and the seller, subject at all times to Stripe's terms and not to Gigzilla's.

Advance and secured payments. Where the parties agree a deposit or an advance (“secured payment”), the funds are received into the performer's Stripe account and the payout to their bank account is scheduled by Gigzilla in line with the payment terms the parties themselves agreed in the booking. Where the parties agree a direct payment, the booker authorises Gigzilla to instruct Stripe to take the agreed amount from their saved card on the agreed date; that authorisation is given expressly at the time of booking and applies to that booking only.

Confirming that a booking took place. At the end of an event both parties are asked to confirm that it happened. The booker's confirmation releases payment immediately. If neither party responds within 24 hours of the event's end time, the booking is treated as having taken place and payment is released to the performer automatically. Members are responsible for raising any problem within that 24-hour window; claims made after payment has been released are handled between the parties, and Gigzilla is not obliged to reverse a completed payment.

Refunds and cancellations. Where a booking is cancelled, the amount released to the performer and the amount refunded to the booker are determined by the cancellation tier the parties selected at the time of booking. Refunds are issued through Stripe to the original payment method. Stripe does not return its original processing fee when a payment is refunded. Where the performer retains a cancellation fee, the processing fee is met from that retained amount. Where the full amount is returned to the booker, the processing fee is deducted from the refund and is met by the booker; the refund is therefore the amount paid less that fee, itemised on the refund notice. The processing fee is typically 1.5% + 20p and is higher on commercial and non-UK cards; the exact amount charged by Stripe is the amount applied. Gigzilla does not meet, subsidise or absorb this cost. Amounts the parties agreed to settle outside Gigzilla (for example, a cash balance on the night) are entirely between them.

Gigzilla booking fee. Unless your account is on a paid plan with remaining allowance, Gigzilla charges a fee of £10 (inclusive of VAT where applicable) for each performer booking (act) you confirm through Gigzilla that goes ahead. The fee is charged after the event, to the payment card you have saved with Gigzilla, once the booking is recorded as having taken place — either because you confirmed it did, or because neither party told us otherwise within 24 hours of the event ending. No fee is charged for a booking that is cancelled, that does not go ahead, or where the parties disagree about whether it went ahead. This fee is separate from any payment between you and the performer, and is never taken from the performer's money.

[Draft — pending owner sign-off, alongside the refund paragraph above.]

Any recurring subscription tier payments made to Gigzilla by partners are billed monthly or annually and are completely non-refundable, except where required under governing consumer laws.

All bookings are subject to one of four cancellation tiers that govern payouts and refunds: Off (full refund at any time), Flexible, Standard, and Strict.

The percentages below state what the performer retains of the agreed fee when a booking is cancelled; the remainder is refunded to the booker. Days are counted to the event date.

• Off: full refund to the booker at any time; the performer retains nothing.
• Flexible: full refund until 2 days before the event; within 48 hours of the event the performer retains 50%.
• Standard: full refund until 7 days before the event; 2–6 days before, the performer retains 50%; within 48 hours the performer retains 100%.
• Strict: full refund until 14 days before the event; 7–13 days before, the performer retains 50%; within 7 days the performer retains 100%.

These match the booking engine's live configuration. Where a payment was made through Gigzilla, the refund mechanics in Section 3 (including the treatment of the card-processing fee) apply on top.

Any member cancellation (late withdrawals) or physical no-show may affect the offending user's platform Reliability Score. Scores falling below the applicable threshold may result in matching filters, visible warning badges on listings, or platform suspension.

[Exact Reliability Score thresholds and penalties: to be finalised.]

To satisfy public event safety standards, Gigzilla reviews and archives compliance documentation uploaded by onboarded profiles, including:

• Public Liability Insurance (PLI): not mandatory on Gigzilla; venues and planners may require it for their events, and listings show whether it is held.
• Portable Appliance Testing (PAT): not mandatory on Gigzilla; venues and planners may require it for acts bringing electrical equipment, and listings show whether it is held.
• DBS Background Certifications: Mandatory for all Children's Entertainers.

Additionally, base location details and radius telemetry searches are stored to verify travel capabilities. Personal details are securely hashed in accordance with UK GDPR requirements.

A profile or listing marked verified means Gigzilla has reviewed the information that member chose to submit — for example evidence of legitimacy (that the member is a genuine, operating artist, venue or planner) or of venue ownership — and found it consistent with the profile at the time of review. Gigzilla does not carry out identity checks.

Verification is a document check, not an endorsement. It does not guarantee the quality, safety, reliability or future conduct of any member, act or venue, and it does not make Gigzilla a party to any booking. Documents can expire or be withdrawn after review; members are responsible for keeping their compliance records current, and Gigzilla may remove a verified mark at any time.

Compliance items such as Public Liability Insurance (PLI), Portable Appliance Testing (PAT) and DBS checks are self-declared by the member. Listings show whether the member states they are held. Gigzilla does not currently collect or review the certificates themselves, and the booking party is responsible for requesting and checking them before the event.

Founding charter members are early accounts personally invited by Gigzilla and granted a complimentary subscription (awarded directly by Gigzilla, outside the payment system). In return, founding members are expected to keep their profile complete and current, to respond to booking enquiries within a reasonable time, and to use the platform actively during the founding period.

A founding membership that stays inactive for an extended period, or is used in breach of these terms, may be converted to a standard free account. The complimentary subscription is personal to the founding account and cannot be transferred or exchanged for money.

These Master Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any legal claims or arbitration processes arising out of a B2B platform transaction or dispute shall be filed in the competent courts of London, UK.

For questions, clarifications, or compliance reporting, reach out to our legal desk at: support@gigzilla.co.uk. See also our Privacy Policy.